The Centre of Excellence (CoE) is entering a new phase, one defined by organic growth, expansion, and continuous Improvement. Rather than a simple upgrade, this expansion is shaped by Power Platform’s evolution and the early, purposeful integration of AI. The refreshed model introduces new and enhanced themes and topics, ensuring organisations are equipped for sustainable transformation and measurable value.
A model for sustainable growth
The CoE now operates through a structured, iterative approach identified as ‘Diagnose to Deliver’, ensuring alignment, value, and sustainability at every stage. The journey begins with a maturity assessment, benchmarking current state and aspirations across eight themes, and progresses through discovery, definition, and delivery cycles tailored to organisational priorities.
What’s new?
Reflecting the latest thinking, the CoE’s expansion introduces several new and enhanced areas across the topics and themes:
- People enablement. Empowering individuals and teams with tailored training, evolving roles and responsibilities, and a proactive culture champion network.
- Measurement and value realisation. Moving beyond compliance, this theme focuses on monitoring, alerting, and business value/ROI, supported by advanced analytics and actionable insights.
- Enablement and tooling. Expanding the toolkit with starter kits and reusable components, enabling rapid adoption and consistent delivery.
- Innovation and scale. Embedding innovation and scaling frameworks, with AI-driven opportunity identification and continuous improvement.
- Integration strategy. Standardising integration patterns and governance, ensuring seamless connectivity across platforms and systems.
- Business value and ROI. Prioritising outcomes over outputs, with value proposition mapping, stakeholder alignment, and executive-level reporting.
AI at every level
AI is now present throughout, from foundational level to advanced analytics and strategic decision-making. Each theme and topic includes explicit AI touchpoints, ensuring a holistic and future-proofed approach for your CoE implementation.
Maturity: AI as a core attribute
The maturity model now positions AI as a core capability at every stage, from foundational awareness and automation, through to predictive analytics and executive insights. As organisations mature, their use of AI evolves from surfacing insights and automating compliance, to driving strategic transformation and continuous improvement.
Organic evolution: tailored to your needs
This expanded CoE is designed to flex and grow with your organisation. The maturity assessment pinpoints where to start, while the model’s modular themes and topics allow you to focus on what matters most. Whether you’re just beginning or scaling enterprise-wide, the CoE adapts to your context, priorities, and pace.
Empowerment, innovation, and measurable value
The Centre of Excellence is now more than a framework, it’s an operational capability that accelerates digital transformation, nurtures a culture of empowerment, and delivers measurable business value. By embracing Power Platform’s strengths and integrating AI from the outset, organisations can unlock agility, innovation, and sustainable growth.
Ready to expand your Centre of Excellence? Focus on the themes and topics that drive real impact and let organic evolution guide your success. If you need support, then speak to one of Marra’s consultants today.
Written by Steph Thompson, Head of Delivery
