VIPR, a leading provider of delegated authority and bordereaux management solutions, faced mounting pressure as client demand outpaced their analytics capability. A growing backlog, platform performance issues, and limited documentation were slowing delivery and affecting trust.
They turned to Marra to stabilise their platform and accelerate progress — fast.
A platform under pressure
With over 40 unresolved items across Power BI, Snowflake, and ETL, VIPR’s backlog was blocking delivery and frustrating clients. Technical debt had built up, and internal documentation was fragmented, making development slower and harder to scale.
Embedded support, real results
Marra placed a Senior BI Developer into VIPR’s team, working across engineering, product, and client services. We ran structured delivery cycles, collaborated daily, and maintained transparent communication with internal stakeholders and clients.
What we delivered
- Backlog clearance: Resolved 80% of outstanding tickets, improving performance and delivery speed.
- Two major releases: Contributed to Insights 2025.3.0 and 2025.4.0 which included enhancing filters, binder logic, and performance.
- Critical client fixes: Delivered key improvements for VIPR’s top clients, restoring data accuracy and trust.
- Knowledge base: Built comprehensive technical documentation including architecture, logic, and onboarding guides.
- Talent support: Helped recruit and onboard a new Senior Power BI Developer, cutting ramp-up time.
- Optimisation roadmap: Created a plan to scale the platform with Snowflake migration, star schema adoption, and data model improvements.
A trusted partnership delivering long-term impact
The results were immediate. VIPR now delivers features faster, scales confidently, and supports larger clients with ease. Teams have clarity thanks to better documentation, and onboarding is smoother and quicker. Most importantly, VIPR clients now benefit from faster, more reliable reporting.
This engagement shows how Marra’s Team Augmentation model blends hands-on delivery with strategic impact to deliver long-term value.
Get in touch to explore how we can support your team.
